SCBC Logistics & Consulting Case Study: Boosting Operational Efficiency with Worktivity

SCBC Logistics & Consulting delivers both operational logistics work and advisory engagements. They use Worktivity to keep those two kinds of work visible as separate things.

The problem they started with

In firms that combine operations and consulting, the consulting side subsidises the operational side without anyone deciding that it should. A consultant is pulled into resolving a shipment issue, and those hours never make it onto an engagement. The engagement still looks profitable, because the cost went somewhere else.

What they use

• Time by project and client, so advisory work and operational support do not share a bucket

• Cost views, to see what each engagement genuinely consumed

• Team reporting across office-based and field-adjacent staff

What changed

The firm can now see the crossover directly, which turns a structural problem into a pricing decision. Either the operational support gets scoped and priced, or it gets bounded. Both are better than absorbing it invisibly.

Since adopting Worktivity, the firm reports delivery improving by 20% and productivity rising by 25%.

Why this pattern fits mixed-service firms

Any company selling both projects and ongoing service has this problem. The recurring work is elastic and expands to fill available capacity, while the project work carries the margin. Without measurement, the direction of the subsidy is a guess.

What Worktivity records

Worktivity records time, activity level, the application in the foreground and the site host, and only while a shift is running. It does not record typed text, window titles or full web addresses, and it never requests the camera or microphone. The full list is here.