There is a life buoy icon in the top bar now. It opens a panel over whatever screen you are on, so you do not lose your place while you look something up.
Search the help center from where you are
Type what you are trying to do, in your own words. The search looks at meaning rather than exact words, so “how often are screenshots taken” finds the article that calls it capture frequency. Articles open on our site in a new tab and the panel stays where it was.
When the article does not answer it, open a request
The second tab is your support requests. Writing one takes a subject, a category and the question itself. Your plan, app version, browser and operating system are attached automatically, so you do not have to dig them out.
You can attach a file up to 10 MB: an image, a PDF, plain text or a log file. A screenshot usually saves a round of questions. Attachments are stored privately, and the link that opens one expires after fifteen minutes.
Replies land in the same thread and in your inbox. Writing back on a closed request reopens it, so closing is a pause and not a door. A request that has been waiting on you for seven days closes on its own, and the same rule applies: one message brings it back.
At the bottom of the reply email there are five stars. Tapping one closes the request and leaves us the rating, with no sign-in. That link works for thirty days. If you give one star we ask what went wrong, because a complaint that does not say what to fix gives us nothing to fix.
A place to ask for features
The third tab is a public pool. You can send an idea, up to ten a day, and see what other people have asked for.
Ideas do not appear in the pool the moment you send them. We read each one and write the version that gets published, because the original often carries a company name, a customer name or an internal detail. Your name is never shown in the pool. Neither is the organization you belong to. What everyone sees is the idea and the number of votes.
You can vote on anyone’s idea except your own. Each row carries one number, the net vote; we do not display how many people voted against something.
Your own requests stay in a separate view with the text you actually wrote, so you can tell what happened to each one. If we decide not to build something, the reason is written there.
Notification emails have been rewritten
Every email Worktivity sends has been rewritten, and this is less cosmetic than it sounds.
A manual time entry waiting for your approval used to say only that someone had added one. It now tells you who, which day, how long and the reason they typed, in your organization’s time zone. That is what the approval decision rests on, and none of it was in the email before.
When an entry or a leave request is not approved, the reason is in the email. It was stored all along; it just never made it out.