Questions about Worktivity, answered

Worktivity is an employee monitoring and time tracking platform that helps teams understand where their working hours actually go.

It records clock-in and clock-out times, app and website usage, activity levels and optional screenshots. It turns this information into timesheets and productivity reports, giving managers the data they need to see bottlenecks and plan capacity without asking anyone to fill in timesheets from memory.

• Time tracking: one-click clock-in, automatic idle detection and self-filling timesheets.
• Activity monitoring: app and website usage, optional screenshots and time-lapse videos.
• Productivity reporting: daily timelines by person, productive and unproductive time, and team-level trends.
• Project and cost tracking: hours by project, client and task together with billing rates.
• Productivity Coach: AI reports about workload, work patterns and burnout risk.

In most countries, yes, provided you follow the rules that apply where your employees work.

The key conditions are transparency and proportionality. Tell your team what is recorded before monitoring starts and collect only what you genuinely need. Many countries also require a legal basis or explicit consent. Worktivity supports this with visible tracking mode, configurable screenshot settings and blurring options. Your organization remains responsible for how monitoring is used legally. Consult a local lawyer if you are unsure.

Worktivity's desktop agent records computer activity while an employee is clocked in.

It records the application or website in the foreground and measures keyboard and mouse activity to calculate idle time. It can capture a screenshot of the active window at the intervals you choose. Employees always see their own activity on the My activities screen; whether they also see their own screenshots is an organization setting. Monitoring stops when the work session ends.

Applications and websites used by your team are classified as productive, unproductive or neutral. Worktivity scores the workday based on those classifications.

You classify an application or website once, and that choice applies to the team. The result is a daily timeline by person, a productivity percentage and rules that highlight people working less than expected, sitting idle or spending time in unproductive tools.

Yes. Most teams are up and running with Worktivity the same day.

Setup takes three steps: create the organization, invite your team by email and have everyone install the desktop agent. After that, clocking in takes one click, timesheets fill themselves and the reports you need are ready. No other configuration is required to see your first day's data.

You can reach us at support@useworktivity.com or through the chat inside the app.

Every message is answered by a real person, usually on the same business day. Support is included in every plan, including the free trial. We can help with setup, moving from another tool and any question that comes up while you use Worktivity.

We accept major credit and debit cards, including Visa, Mastercard and American Express.

Payments are processed by Paddle, which acts as the merchant of record and handles card data, billing and local taxes on our behalf. Your card details never reach Worktivity's servers.

Yes. Every new organization starts with a 14 day free trial and full access to the product.

You do not need a credit card to start the trial, and you are not charged automatically when it ends. If you decide not to continue, the account simply stops tracking.

You are billed according to the cycle you choose when subscribing. We offer monthly and annual billing, and annual billing costs less per user.

You can switch between monthly and annual billing at any time from your account's subscription page.

Yes. Plan changes and cancellations are self-service, with no phone call or notice period required.

From the subscription page in your account, you can upgrade, downgrade, change the number of seats or cancel. Cancellation takes effect at the end of the period you have already paid for, and access continues until then.

We retry the payment for a few days and email you each time it fails.

If payment still cannot be collected, the account is suspended. Tracking stops and the app becomes read-only, but nothing is deleted. Once payment succeeds, everything resumes where it left off.

You can request a refund within 15 days of the payment date by writing to support@useworktivity.com.

Refund requests are assessed based on how much the service was used. No refund is issued if the service was used significantly or the 15 day period has passed. All conditions are set out in our Refund Policy agreement.

We do not charge a fee to process a refund.

The refund covers the service fee you paid. Commissions, taxes and other charges collected during the original transaction are excluded. Fees charged by your bank or card provider are outside our control.

Approved refunds are returned to the original payment method within 10 business days.

How quickly the refund appears in your account depends on your bank.

No. We do not issue prorated refunds for the remainder of a billing period.

When you cancel, your subscription remains active until the end of the period you have already paid for, and you retain full access during that time.

No. The price on the pricing page is what you pay per user for the cycle you choose.

Setup, support and product updates are included. The only optional extra is AI credits for Productivity Coach reports, which you purchase separately only when you want them.

We never see or store your card details.

Payments run through Paddle, a PCI DSS compliant provider that handles card data end to end. Worktivity receives only the subscription status and invoice record.

Worktivity is hosted on dedicated cloud infrastructure in Europe.

The servers do not accept connections from the open internet. Administrative access is restricted to a private network over VPN and granted only to people who need it to operate the service.

Yes. Data security is a core part of Worktivity.

Data is encrypted in transit and at rest. One organization cannot read another organization's records, and accounts are separated at the data layer. Screenshots and time-lapse videos are stored with restricted access and are available only to people with permission in your organization.

Yes. Every connection to Worktivity uses HTTPS with a valid TLS certificate.

This covers the website, web app, desktop agents and API. Traffic between your browser or app and Worktivity's servers cannot be read or modified in transit.

Sign-in and sign-up are protected by Cloudflare Turnstile.

Turnstile detects bot behavior using browser signals and lightweight checks instead of asking your team to solve puzzles. It is invisible in almost every case, so real users do not need to take an extra action.

Worktivity provides settings you control, so the level of detail matches what your organization actually needs.

• Screenshots can be turned off completely or blurred so the content cannot be read.
• Capture frequency can be set to be more or less frequent.
• Tracking runs only while the person is clocked in, never outside the work session.
• Record visibility: employees always see their own activity on the My activities screen. Whether they also see their own screenshots is an organization setting, off by default.

The Worktivity desktop app runs on Windows, macOS and Linux. You can also track time spent in your browser with the Google Chrome extension.

The Worktivity mobile app runs on iPhone with iOS 15 or newer and on Android 7.0 or newer. It records working time only, with no screenshots and no app or website tracking. What the mobile app does, and how to install it.

Idle time is a period when you are clocked in but the computer registers no keyboard or mouse activity.

After the duration set by your administrator, Worktivity marks the session as idle. Meetings, phone calls and breaks are not counted as active work. The time is still recorded, but labeled differently, so you can see exactly which parts of your day were marked idle.

These are labels your organization gives to applications and websites. Worktivity scores time based on those labels.

The desktop agent reports which programs are used. An owner or co-owner can mark each program as productive, unproductive or neutral. An app may be productive for one team and neutral for another. Anything not yet classified stays neutral and has no positive or negative effect on the score.

Open Organization settings, go to Track settings and turn on screenshot blurring. You need owner or co-owner permission to change this setting.

Blurred screenshots still show the general outline of what is on screen, enough to distinguish a document from a video call, but the content itself cannot be read.

Screenshots are available on the Screenshots page, where you can filter them by person, team and date.

Owners and co-owners see the whole organization, managers see their own team. Employees see only their own screenshots, and only when Employees can see their own screenshots is on under Workspace settings, on the Tracking tab. The switch is off by default and applies to the whole organization. What can be set per person, from the employee list, is whether screenshots are taken, whether they are blurred and how often.

Yes. Slack only lets an app post where it is a member, so invite it first: in the private channel, type /invite @Worktivity. After that you can choose the channel in Worktivity. Public channels need no invitation.

Only the person's name, the event (clock-in, clock-out, break, late, no-show or missing clock-out), the time and, on clock-out, the time worked that day. Screenshots, app and website usage and productivity scores are never sent. You can also exclude people so nothing is posted about them.

No. Slack notifications are included in the Free Trial, Growth and Pro plans. Only an owner or co-owner can connect Slack. If your plan drops to Starter, the connection is paused and resumes when you are back on a plan that includes it.

Owners and co-owners create shift templates and rotating patterns. Owners, co-owners and managers plan the schedule and assign shifts, and managers can plan their own team. Employees see their own schedule on the My schedule tab and their own days on the Attendance tab.

Growth, Pro and the free trial include shift scheduling. Starter does not: there, the Shift scheduling switch is listed but locked, with a Not in your plan badge. Shift scheduling is also a module that is off by default, so an owner or co-owner turns it on under Workspace settings > Tracking > Modules > Shift scheduling. See the plans screen for current prices.

Shift scheduling is a module and it is off by default. Until it is on, Shifts does not appear under Tracking for anyone in the workspace. An owner or co-owner turns it on under Workspace settings > Tracking > Modules > Shift scheduling. On Starter the switch is locked, with a Not in your plan badge next to it. Growth, Pro and the free trial include it.

First turn on Shift scheduling under Workspace settings > Tracking > Modules, as an owner or co-owner. Then create a shift template on the Templates tab under Tracking > Shifts, and assign it on the Assignments tab.

No. Until you assign a shift, everyone keeps following the organization's working hours, and tracking works as before. Shifts only apply to the teams and people you assign them to.

Yes. If a shift template ends earlier than it starts, for example 22:00 to 06:00, the shift ends the next day. In the Attendance report the shift belongs to the work day it starts in.

Yes, with rotating patterns. A pattern is a cycle of 1 to 56 days, each day a shift template or a day off. You assign it like a shift, and the cycle starts on the start date of the assignment. You can assign a pattern to up to 100 people or teams at once.

Yes. In the New assignment window, turn on Assign to several people at once (or several teams), select everyone and save. You can select at most 100 at a time, and everyone gets the same shift template or pattern and the same dates.

The assignments are saved together: either all are created or none. If one is rejected, nothing is saved, and the message names the person or team and explains why. If the cause is the selection itself, for example a duplicate target, someone from another team or a deleted person, choose Done and create the assignment again without that target. If the cause is temporary, such as a connection problem, Try again for all sends the same selection again.

On the My schedule tab under Tracking > Shifts, each employee sees their next two weeks: the shift name, the hours in the organization's time zone, days off and what decided each day. On the Attendance tab they see only their own days, with no team or employee filter.

Worktivity compares the first clock-in of the day with the start of the assigned shift. The status is Late when the person arrived after the late arrival tolerance of the shift template. The minutes in the report are exact, so a delay inside the tolerance shows its minutes while the status stays On time. Attendance is only recorded for people who have a shift for that day.

Shifts do not replace tracking. Worktivity still records the time people actually work. When attendance exists for a period, the timesheet day cards also show the planned hours and the attendance status; without attendance data the timesheet looks as before.

Owners, co-owners and team managers get push notifications when someone is late, has not clocked in yet, is absent, did not clock out or worked overtime, plus a daily summary e-mail. Owners and co-owners hear about the whole workspace, a team manager about their own team.

Employees get a push notification when their schedule changes and a reminder when they did not clock out after a shift. Everything is on by default, and each person can switch rows off in Account settings > Notifications, in the Shifts group. Nothing is sent between 22:00 and 07:00 in the organization's time zone.

There are usually a few reasons. The matching row in Account settings > Notifications is switched off, or push is not allowed on the device or browser you use. The notification fell between 22:00 and 07:00 and goes out from 07:00 on. The first clock-in was inside the late arrival tolerance, or the person was on a day off or on approved leave. The shift ended more than 36 hours ago.

Timing differs by type. Late and has not clocked in yet alerts arrive within a few minutes, because Worktivity checks every 15 minutes. Absent, no clock-out and overtime alerts arrive 2 hours after the shift ends. If a has not clocked in yet alert already went out for that person and day, the absence is not announced a second time.

The e-mail is only sent on days when something went wrong, meaning someone was late, absent or did not clock out. Overtime is not part of it. It waits until the last shift of the day is final, then another 15 minutes, and goes out from 07:00 if that moment falls between 22:00 and 07:00. Check that Daily shift attendance summary is on in Account settings > Notifications, in the Email column. Only owners, co-owners and team managers receive it, and each sees only their own scope.

Yes, within your role. The assistant in Worktivity's chat screen, and Claude or ChatGPT linked to Worktivity, can read shifts and attendance. Owners and co-owners can ask about the whole workspace and managers about their own team: who works which shift, who was late, who did not show up, who forgot to clock out. Employees can ask only about their own schedule.

The assistant only reads, so it never assigns a shift or changes attendance. It needs Growth, Pro or the free trial, and Shift scheduling turned on in Workspace settings. A manager who is not assigned to a team is asked to have an owner assign one, and asking about another team is refused.