Questions about Worktivity, answered

Worktivity is an employee monitoring and time tracking platform that helps teams understand where their working hours actually go.

It records clock-in and clock-out times, app and website usage, activity levels and optional screenshots, then turns all of it into timesheets and productivity reports. Managers get the numbers they need to spot bottlenecks and plan capacity, without asking anyone to fill in a timesheet from memory.

The core of the product is time tracking, activity monitoring and productivity reporting.

• Time tracking: one click to clock in, automatic idle detection, and timesheets that fill themselves
• Activity monitoring: app and website usage, optional screenshots and timelapse videos
• Productivity reporting: a daily timeline per person, productive and unproductive time, and team level trends
• Project and cost tracking: hours per project, customer and task, with billing rates
• Productivity Coach: AI generated reports on workload, work patterns and burnout risk

In most countries yes, provided you follow the rules that apply where your employees work.

The two conditions that come up almost everywhere are transparency and proportionality: tell your team what is being recorded before you start, and only collect what you actually need. Many jurisdictions also require a lawful basis or explicit consent. Worktivity supports this with a visible tracking mode, configurable screenshot settings and blurring, but the legal responsibility for how you use it sits with your organization. If you are unsure, check with a lawyer in your country.

A small desktop agent runs on each computer and records what happens while the person is clocked in.

It logs which application or website is in the foreground, measures keyboard and mouse activity to detect idle periods, and can capture screenshots of the active window at an interval you choose. Everything it records is visible to the employee as well, and tracking stops when they clock out.

Every application and website your team uses is classified as productive, unproductive or neutral, and Worktivity scores the day from that classification.

You decide the classification once and it applies to everyone from then on. The result is a daily timeline per person, a productivity percentage, and rules you can set to surface people who are working less than expected, sitting idle or spending time in unproductive tools.

Yes. Most teams are up and running the same day.

Setup is three steps: create the organization, invite your team by email, and have everyone install the desktop agent. From there clocking in is a single click, timesheets fill themselves, and the reports you need are already built. There is nothing to configure before you see your first day of data.

You can reach us by email at support@useworktivity.com or through the chat inside the app.

Every message is answered by a real person, usually the same working day. Support is included in every plan, including the free trial, and we help with setup, migration from another tool and anything else you run into.

We accept the major credit and debit cards, including Visa, Mastercard and American Express.

Payments are processed by Paddle, which acts as the merchant of record and handles card data, invoicing and local tax on our behalf. Your card details never reach our servers.

Yes. Every new organization gets a 14 day free trial with full access to the product.

No credit card is required to start, and nothing is charged when the trial ends. If you decide not to continue, the account simply stops tracking.

Based on the billing cycle you pick when you subscribe. We offer monthly and annual cycles, and the annual cycle is cheaper per user.

You can switch between the two at any time from the subscription page in your account.

Yes. Plan changes and cancellations are self service, with no phone call and no notice period.

Open the subscription page in your account to upgrade, downgrade, change the number of seats or cancel. A cancellation takes effect at the end of the period you have already paid for, so you keep access until then.

We retry the payment for a few days and email you each time it fails.

If it still cannot be collected, the account is suspended: tracking stops and the app becomes read only. Nothing is deleted. As soon as the payment goes through, everything resumes where it left off.

You can request a refund within 15 days of the payment date by writing to support@useworktivity.com.

Requests are assessed against how much of the service has been used. Refunds are not available once the service has been used significantly or once the 15 day window has passed. The full terms are in our Refund Policy.

We do not charge anything to process a refund.

The refund covers the service fee you paid. Commissions, taxes and other charges collected during the original transaction are excluded, and any fee your own bank or card issuer applies is outside our control.

Approved refunds are returned to the original payment method within 10 business days.

How quickly it appears on your statement after that depends on your bank.

No. We do not issue prorated refunds for the remainder of a billing period.

When you cancel, your subscription stays active until the end of the period you have already paid for, and you keep full access for that time.

No. The price on the pricing page is the price you pay, per user, for the cycle you choose.

Setup, support and product updates are all included. The only optional extra is AI credits for Productivity Coach reports, which you buy separately and only if you want them.

We never see or store your card details.

Payments run through Paddle, a PCI DSS compliant provider that handles card data end to end. What we receive back is the subscription status and an invoice record, nothing more.

On dedicated cloud infrastructure in Europe.

The servers do not accept connections from the open internet. Administrative access is restricted to a private network over VPN, and it is limited to the people who need it to operate the service.

Yes. Data security is treated as part of the product, not an afterthought.

Data is encrypted in transit and at rest, access is scoped so that one organization can never read another organization's records, and every account is separated at the data layer. Screenshots and timelapse videos are stored with restricted access and are only reachable by people in your own organization who have permission to see them.

Yes. Every connection to Worktivity runs over HTTPS with a valid TLS certificate.

That covers the website, the web app, the desktop agents and the API. Traffic between your browser or agent and our servers cannot be read or altered in transit.

Sign in and sign up are protected by Cloudflare Turnstile.

Turnstile looks for bot behaviour using browser signals and lightweight challenges instead of asking your team to solve puzzles. In almost every case it is invisible: a real person sees nothing at all.

Through settings you control, so the level of detail matches what your organization actually needs.

• Screenshots can be turned off entirely, or blurred so that layout is visible but content is not
• The capture interval is configurable, from frequent to occasional
• Tracking only runs while the person is clocked in and never outside working sessions
• Employees can see their own records, including every screenshot taken

The desktop agent runs on Windows and macOS.

There is no Linux agent yet. Linux users can still take part by clocking in and entering time manually from the web app, which works in any modern browser on any operating system.

Idle time is a stretch where you are clocked in but the computer registers no keyboard or mouse activity.

After a period your administrator sets, Worktivity marks the session as idle so that meetings, phone calls and breaks are not counted as active work. The time is still recorded, it is just labelled differently, and you can see exactly which parts of your day were marked idle.

They are labels your organization gives to applications and websites, and Worktivity scores time based on them.

The desktop agent reports which programs are being used and an owner or co-owner marks each one as productive, unproductive or neutral. A design tool might be productive for a designer, while the same tool is neutral elsewhere, so the classification is yours to set. Anything not yet classified stays neutral and does not count for or against the score.

Open Organization settings, go to Track settings and turn on screenshot blurring. You need owner or co-owner permission to change it.

Blurred screenshots still show the shape of what was on screen, enough to tell a document from a video call, but the content itself is unreadable.

Screenshots are on the Screenshots page, where you can filter them by person, team and date.

Whether employees can see their own screenshots is a setting: owners and co-owners control it in Track settings, and it can also be set per employee from the employee list.