Give contact centers a clearer view of agent activity and service work
Connect queues, tasks and working time to keep service quality visible.
Worktivity helps CX and contact center managers understand how agent time is used, where queues build up and which tasks need attention. Teams can improve internal processes while keeping customer service standards in view.
Here’s How You Benefit with Worktivity
Efficient Workflows
Use Worktivity’s features to simplify contact center operations, ensuring efficient workflows and quick query resolution.
Improved Customer Satisfaction
Improve the quality of customer interactions through Worktivity’s solutions, leading to increased satisfaction levels and strengthened customer loyalty.
Improved Resource Allocation
Benefit from Worktivity’s resource optimization tools, allowing you to allocate resources effectively based on performance metrics for balanced workloads.
Informed Decision-Making
Use Worktivity’s analytics to adapt decisions to customer trends and agent performance.
How CX & contact centers use Worktivity
Real-time Productivity Monitoring
Utilize real-time monitoring of agent activities to identify performance gaps and areas for improvement promptly.
Improved Quality of Service
Improve the quality of service delivered to customers, resulting in increased satisfaction and greater customer loyalty.
Detailed Dashboards and Analytics
Access intuitive dashboards, insightful reporting, and advanced analytics to maintain a clear overview of operations.
Boosted Agent Motivation
Improve agent motivation and job satisfaction through transparent performance monitoring, contributing to reduced turnover rates and a more engaged workforce.
Top picked features for CX & contact center teams
The parts of Worktivity that make the biggest difference in this scenario.
Time Tracking Integration
Integrate time tracking features to monitor and manage agent productivity, ensuring efficient use of working hours.
Task Tracking and Management
Simplify task assignments, monitor progress, and ensure that customer requests are handled promptly and effectively.
Productivity Analytics
Use analytics to understand team and agent productivity and improve service delivery.
Cost Management Solutions
Implement effective cost management solutions to improve resources and ensure financial efficiency in contact center operations.
Workflow Automation
Automate routine tasks within the workflow to reduce manual effort, minimize errors, and improve overall operational efficiency for better customer service.
Other use cases worth a look
Most teams recognise themselves in more than one. The platform is the same underneath.
Discover How Worktivity Can Transform Your CX and Contact Center Operations
Delivering exceptional customer service while optimizing internal processes and agent performance.
14-day free trial. No credit card required.