Report BPO and KPO work client by client
Hours, breaks and idle time per client project, from the same records you pay people from.
An outsourcing team usually answers to several clients at once, and each one wants to know what its hours bought. Worktivity books every tracked minute to a project and a task, so you can filter reports by the client's project, export them to Excel and hand over figures that match your own payroll.
What a BPO or KPO team gets out of it
One report per client
Filter Work times and Task insights by the client's project and export the range to Excel. The client sees hours built from the same minutes you paid for.
Shift discipline you can check
Work times splits each person's time into work, break and idle, and shows how many minutes late the first clock-in was and on how many days. The expected start comes from your own working-day settings.
Access that follows the team
Every employee belongs to one team, and a manager sees their own team only. The limit is applied on the server, so a lead for one account does not browse the staff of another.
How a BPO or KPO operation runs it
One project per client
Create a customer record and a project for each client account, then restrict the project to the teams that work on it. People only see the projects they can book time to.
Staff pick the task at clock-in
The desktop app records working, break and idle minutes and books them to the chosen task. If the connection drops, the minutes wait on the computer and are sent when it returns.
Leads follow the day on Overview
Overview counts who is working, on a break, idle, clocked out or not started yet. Owners and co-owners can also set risk reports that list people whose idle time over a period crossed a threshold.
Export for the client, pay the staff
Month end is two outputs from one record: an Excel file per client project, and the payroll calculator for what each person is owed from their hourly rate.
Features BPO and KPO teams use most
The parts of Worktivity that make the biggest difference in this scenario.
Time tracking
Work, break and idle minutes from the desktop app on Windows, macOS or Linux, each one booked to a task.
Timesheets
Daily hours per person for any range, ready to export for a client or for payroll.
Payouts
The payroll calculator turns tracked minutes and each person's hourly rate into what they are owed for the period.
Other use cases worth a look
Most teams recognise themselves in more than one. The platform is the same underneath.
Start with one client account
Move one client team onto Worktivity for two weeks and compare its report with the one you send that client today.
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