Have questions about Worktivity? Find detailed answers to the most common inquiries in our FAQ section. We've compiled essential information to help you understand our platform better and make informed decisions for your team's success.
Worktivity is an employee monitoring and time tracking software that helps companies optimize their workforce and improve their productivity.
With features like employee monitoring, timesheets, and productivity tracking, Worktivity gives employers the tools they need to monitor their team's performance, identify areas for improvement, and make data-driven decisions about staffing and resource allocation.
What are the main features of Worktivity?
Worktivity's main features include employee monitoring, timesheets, and productivity tracking.
With our employee monitoring software, you can track your team's computer activity in real-time, clock their work time seamlessly, and visualize their productivity on a daily timeline.
Is employee monitoring legal?
Yes, employee monitoring is legal in most countries, as long as it is done within certain guidelines.
It is important to inform your employees that you will be monitoring their activity and to obtain their consent in accordance with local laws and regulations.
How does employee monitoring work?
Worktivity's employee monitoring feature allows employers to track their team's computer activity in real-time.
Employers can monitor the apps their team is using and even take screenshots of their active window at regular intervals (up to every 1 minute). The feature also allows employers to visualize their team's productivity on a daily timeline and get timelapse videos of their team members' screens.
How does productivity tracking work?
Worktivity's productivity tracking feature visualizes your team's productivity on a daily timeline. Employers can get timelapse videos of their team members' screens and customize rules to filter employees who are working less, being idle, or engaging in unproductive activities.
What kind of customer support does Worktivity offer?
We offer comprehensive customer support to help you get the most out of our platform. You can reach out to our support team via firstname.lastname@example.org email or chat, and we will be happy to assist you with any questions or concerns you may have.
Is Worktivity easy to use?
Yes, Worktivity is designed to be user-friendly and easy to navigate. Our platform offers a simple clock-in and clock-out feature, customizable rules, and detailed work analytics to help you make informed decisions about your team's productivity.
Are there any additional fees associated with Worktivity services?
No, there are no hidden fees or charges associated with Worktivity services.
How does Worktivity ensure the security of my payment information?
We use industry-standard encryption and security measures to protect your payment information. We also comply with all relevant payment card industry standards to ensure the security of your payment data.
Subscription & Billing
What payment methods does Worktivity accept?
We accept payments through major credit cards such as Visa, Mastercard, American Express, and Discover. We also accept payments through Iyzico.
Is there a trial period available before committing to a payment plan?
Yes, we offer a 7-day free trial for all new users. You can sign up for the trial period without entering any credit card information.
How often will I be billed for Worktivity services?
You will be billed based on the billing cycle you have selected. We offer monthly and annual billing cycles.
Can I change or cancel my payment plan at any time?
Yes, you can change or cancel your payment plan at any time. You can do this by logging into your account and navigating to the billing section.
What happens if I don't pay my Worktivity invoice on time?
If you don't pay your Worktivity invoice on time, your account will be suspended until payment is received.
What is the refund policy for Worktivity services?
We offer a 14-day money-back guarantee for all our paid plan unless you do not use any usage limits in the packages. If you're not satisfied with our product within 14 days of purchase, please contact us via email@example.com.
Are there any fees associated with the refund process?
No, there are no fees associated with the refund process. We'll issue a full refund of your payment. However, please note that any processing fees charged by your bank or credit card company are not refundable.
How long does it take to process a refund request?
Refunds usually take 5-10 business days to process, depending on your payment method.
Will I receive a refund if I cancel my Worktivity subscription before the end of my billing cycle?
No, we do not offer prorated refunds for canceled subscriptions. However, you will have access to our service until the end of your billing cycle.
Technical & Security
Enterprise level cloud infrastructure
All worktivity services are hosted on servers provided by DigitalOcean, a cloud service provider.
Server access is completely restricted from external connections, with comprehensive security measures in place, and access is only granted through a VPN.
Is Worktivity secure?
Yes, at Worktivity, we take data security and privacy very seriously. All data is encrypted and stored securely on our servers, and we use the latest security protocols to ensure the safety of our users' information.
We are using Cloudflare turnstile for extra security for some steps like sign-in, sign-up.
How does Worktivity ensure employee privacy?
At Worktivity, we value our users' privacy. You can choose to track your employees on visible mode or stealth mode, depending on your needs. Additionally, if you're concerned about privacy, you can optionally blur the images captured by our employee monitoring feature.
Is Worktivity compatible with all devices and operating systems?
Worktivity is compatible with Windows, macOS, and Linux operating systems. You can install our software on desktops, laptops, and tablets.
End to end encryption for data security
We have implemented an SSL certificate to ensure the security of our website.
This certificate serves the purpose of authenticating our website and facilitating encrypted connections. As a result, all communications between users' web browsers and our web server are safeguarded through encryption. Consequently, any attempts to intercept or steal information during interactions with the application server become infeasible.
What is idle time?
If you are clocked in and actively working, but there is no keyboard or mouse activity on your computer for a certain period of time (this duration is determined by your manager), you will be automatically set to idle mode.
How to blur screenshots?
You can enable the Screenshot blur feature from the Track Settings section in the organization settings. To be able to modify this feature, you need to have Owner or Co-owner permissions.
What's Difference between Productive Neutral and Unproductive
These are automatically calculated based on the applications you use while in the working state. For example, if you actively use Power Point on your computer while it is in a working state and this application is marked as Productive by your manager, the time you spend on that program will be calculated as Productive. Worktivity desktop software tracks and presents the programs you use regularly to your manager, who can mark them as Productive, Unproductive, or Neutral.
How do I see my captured screenshot?
It can be open from track settings in organization page. You need to be owner or co-owner from your organization. After you open this options, you can change this option from employee-based in employees page => edit track settings
Made by Internative with 75-15 Shelton Street, Covent Garden, London WC2H9JQ, UK