How do I change or cancel my plan?

Plan, billing cycle and seat count all change on one screen, and payments run through Paddle. Only the organization owner can open it. A co-owner cannot, even though a co-owner manages everything else.

Finding the screen

1. Sign in at app.useworktivity.com.
2. Click the workspace name at the top of the sidebar.
3. Choose Subscription.

Changing plan, cycle or seats

1. Press Change plan or seats.
2. Pick the plan, the billing cycle and the number of paid seats.
3. Read the three numbers the screen works out: what is charged today, what each period costs from then on, and the date of the next payment. They come from Paddle, not from a calculation in the browser.
4. Confirm.

The change applies straight away and is prorated. The difference for the rest of the current period is charged to the saved card at that moment, not at the next renewal. Moving from monthly to annual billing turns the unused part of the current month into credit and charges the difference the same day.

The confirm button only opens once the cost of the current selection has been worked out. If that request fails, the button stays closed and nothing is charged.

Complimentary seats are not billed and are not counted in the seat box.

Cancelling

1. Press Cancel subscription on the same screen.
2. Enter your password.
3. Pick a reason and write a sentence about it. Both are required.
4. A discount may be offered before the cancellation is sent. Continue with cancellation skips it.

The cancellation takes effect at the end of the period that has already been paid for, not on the day it is requested. Tracking, reports and screenshots keep working until the end date and nothing is deleted that day.

Undoing a cancellation

Resume subscription puts everything back: same plan, same seats, renewing on the original date. It is worth doing before anything else, because Paddle refuses every other change to a subscription that is already set to cancel.

What a smaller plan changes

Settings that belong to a capability your plan does not include carry a "Not in your plan" badge under Workspace settings, Tracking, and cannot be changed. The comparison table on the subscription screen lists only the capabilities that differ between plans. See what each plan includes.

Lifetime and promotional codes

A code is entered in the Redeem a code card on the same screen. Codes are case sensitive and an organization can redeem at most three lifetime codes. Every payment is listed with its invoice.