Time Tracking and Employee Monitoring Software for BPO & KPOs

Stay ahead of the curve and deliver high-quality services

Worktivity is a powerful employee monitoring & time tracking tool for BPO/KPO companies that want to optimize their operations, improve their efficiency, and increase their bottom line. By providing real-time feedback, transparency, and accountability, Worktivity can help you create a high-performing team and achieve your business objectives.

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Detailed schedule adherence reports & proof of work

Enhance customer satisfaction and loyalty by improving service quality.

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Track project progress and optimize operations

Boost agent motivation and satisfaction to reduce turnover and foster engagement.

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Data-Driven staffing and resource allocation

Reduce customer wait times, increase agent efficiency, and boost your profits.

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Track the productivity of the agents in real-time

Worktivity offers real-time monitoring of agent productivity to help BPOs and KPOs identify areas for improvement and optimize their operations for enhanced efficiency.

Identify and fix performance issues, such as idle time or low call handling rates.
Streamline workflows to improve productivity and reduce delays.

Boost agent motivation and engagement with real-time feedback and performance metrics.
Optimize operations to increase productivity, reduce costs, and boost profitability.

Enhanced quality of service

Real-time monitoring and improvement of agent productivity enables BPOs and KPOs to enhance operations, improve customer experience, and increase client satisfaction and loyalty for better business outcomes.

Improved customer satisfaction and loyalty by identifying and addressing areas for improvement.
Enhanced quality of service through real-time monitoring of agent productivity.

Increased efficiency and productivity by streamlining workflows and reducing delays.
Higher profitability through cost reduction and optimization of operations.

Maximize your business potential

Worktivity provides BPOs and KPOs with dashboards, reporting, and analytics to stay on top of their operations and make informed decisions for business optimization.

Dashboards tailored to BPO/KPO needs for easy data visualization and tracking.
Reporting options available to view agent productivity and performance metrics in real-time.

Analytics features to help BPO/KPO leaders identify trends, opportunities, and potential issues.
Access to real-time data and insights enables informed decision-making and strategic planning.

Improved agent motivation and job satisfaction

With real-time performance feedback, Worktivity empowers BPOs and KPOs to improve agent motivation and job satisfaction, resulting in a more engaged and committed workforce.

Agents receive real-time feedback on their performance, allowing them to identify areas for improvement and stay on track.
Improved motivation and job satisfaction results in lower turnover rates and a more stable workforce.

A more engaged workforce leads to higher productivity and better customer service.
Supporting a positive work environment that fosters growth and development for agents, enhancing their skills and career prospects.

Improved customer satisfaction

Worktivity helps BPOs and KPOs improve customer satisfaction by enabling real-time monitoring of agent productivity, which allows them to take corrective actions and provide better quality service to their clients.

Identifying areas of underperformance through real-time monitoring of agent productivity helps BPOs and KPOs take corrective action, resulting in better customer service quality.
Higher levels of customer satisfaction and loyalty result from the improved quality of service, leading to better business outcomes.

BPOs and KPOs can streamline their workflows and optimize operations, resulting in faster and more efficient customer service.
Improved customer satisfaction not only increases loyalty, but also attracts new customers, leading to increased revenue and profitability for BPOs and KPOs.